TradeSynx Terms of Service

Effective Date: January 2, 2025

Article 1 (Purpose)

These Terms of Service (the "Terms") set forth the rights, obligations, responsibilities, and other necessary matters between TradeSynx (the "Company") and users regarding the use of the TradeSynx service (the "Service").

Article 2 (Definitions)

  1. "Service" refers to the trade operations automation platform provided by the Company, including RFQ (Request for Quotation), Quotation, Proforma Invoice, Commercial Invoice, Packing List, Shipper's Letter of Instruction, L/C management, and other trade document generation and management functions.
  2. "Member" refers to a person who has entered into a service use agreement with the Company and uses the Service provided by the Company.
  3. "Invited User" refers to a person who uses specific functions (such as Buyer Portal, Forwarder Portal) without an account through an invitation from a Member.
  4. "Paid Service" refers to services provided by the Company for a fee.

Article 3 (Effect and Amendment of Terms)

  1. These Terms shall be effective for all users who wish to use the Service.
  2. The Company may amend these Terms as necessary within the scope that does not violate relevant laws and regulations. When the Terms are amended, the Company shall notify the changes through the Service notice at least 7 days prior to the effective date.
  3. If a Member does not agree to the amended Terms, they may discontinue using the Service and withdraw their membership. Continued use of the Service after the effective date of the amended Terms shall be deemed as acceptance of the amended Terms.

Article 4 (Provision of Service)

  1. The Company provides the following services:
    • RFQ (Request for Quotation) management
    • Quotation and Proforma Invoice generation
    • Order management
    • Automatic generation of trade documents including Commercial Invoice, Packing List, Shipper's Letter of Instruction
    • L/C (Letter of Credit) and B/L (Bill of Lading) management
    • Buyer Portal and Forwarder Portal provision
    • Other services developed or provided by the Company
  2. The Service is provided 24 hours a day, 365 days a year in principle. However, the Company may temporarily suspend the Service due to regular inspection, expansion, replacement of service facilities, system maintenance, etc., and shall notify in advance in such cases.

Article 5 (Member Registration and Account Management)

  1. A person who wishes to use the Service shall apply for membership registration according to the procedures set by the Company, and membership registration is completed upon the Company's approval.
  2. Members must immediately update any changes to the information provided during membership registration.
  3. Members are responsible for managing their own accounts and passwords and may not transfer or lend them to third parties.
  4. The Company is not responsible for damages caused by a Member's negligence in managing their account.

Article 6 (Invited Users)

  1. Members may invite business partners such as buyers and forwarders to use some functions of the Service.
  2. Invited Users can access the Service through invitation links without membership registration and must enter necessary information (name, contact information, email, company name, company address, Consignee, Notify Party, etc.) for using the Service.
  3. Information entered by Invited Users is processed in accordance with the Company's Privacy Policy.
  4. The Member who invited the Invited User is responsible for the use of the Service by the Invited User.

Article 7 (Use and Payment of Paid Services)

  1. The Company provides a basic free plan and paid plans, and the fees and payment methods for paid plans are specified in the Service.
  2. Paid Service usage fees can be paid through credit card, bank transfer, or other methods determined by the Company.
  3. Paid Services are provided for the selected usage period (monthly/annual) from the payment date.
  4. If a Member cancels a Paid Service, the service is maintained until the expiration of the already paid usage period and is automatically canceled after expiration.
  5. If the Company is unable to provide Paid Services due to reasons attributable to the Company, the usage period will be extended for the corresponding period or a refund will be provided.

Article 8 (Refund Policy)

  1. Members may request a full refund within 7 days of paying for a Paid Service if they have not used the service.
  2. Except for the cases in Paragraph 1, refunds are not possible for already paid usage periods, and upon cancellation, the service is maintained for the remaining period.
  3. Refunds are not possible if the service use is restricted or the contract is terminated due to reasons attributable to the Member.

Article 9 (Restriction and Suspension of Service Use)

  1. The Company may restrict or suspend the use of the Service without prior notice in the following cases:
    • When a Member has stolen another person's information
    • When deliberately interfering with service operations
    • When violating relevant laws and regulations
    • When engaging in acts contrary to public order and morals
    • When violating other Terms of Service set by the Company
  2. If the Company restricts or suspends the use of the Service, the Member may file an objection, and the Company shall immediately resume the use of the Service if the objection is deemed legitimate.

Article 10 (Obligations of the Company)

  1. The Company shall not engage in acts prohibited by relevant laws and these Terms or acts contrary to public morals, and shall do its best to provide the Service continuously and stably.
  2. The Company shall establish and comply with a Privacy Policy to protect Members' personal information.
  3. If opinions or complaints raised by Members regarding the use of the Service are deemed legitimate, the Company shall immediately address them.

Article 11 (Obligations of Members)

  1. Members shall not engage in the following acts:
    • Registering false information when applying for or changing membership registration
    • Stealing others' information
    • Unauthorized alteration of information posted by the Company
    • Transmitting or posting information other than information designated by the Company (such as computer programs)
    • Infringing on the copyright or other intellectual property rights of the Company or third parties
    • Damaging the reputation of or interfering with the business of the Company or third parties
    • Disclosing or posting obscene or violent messages, images, voices, or other information contrary to public order and morals
    • Acts that violate relevant laws and regulations
  2. Members must comply with these Terms and relevant laws and regulations, and must not engage in other acts that interfere with the Company's business.

Article 12 (Copyright and Intellectual Property Rights)

  1. The copyright and intellectual property rights of all content (text, images, software, templates, etc.) provided by the Company in the Service belong to the Company.
  2. Members may not use information obtained through using the Service for commercial purposes or allow third parties to use it through reproduction, transmission, publication, distribution, broadcasting, or other methods without the Company's prior consent.
  3. Ownership of data (RFQ, Order, Invoice, etc.) created by Members within the Service belongs to the Members, and the Company uses such data only for the purpose of providing the Service.

Article 13 (Disclaimer and Damages)

  1. Automation Characteristics of the Service and User Responsibility
    • This Service aims to improve convenience and work efficiency through automation of trade operations, and provides functions such as document generation and data management based on various technologies.
    • The final verification and decision on whether to use all data, documents (Commercial Invoice, Packing List, L/C, B/L, etc.), and calculation results that the Service automatically generates or provides systematically are entirely the responsibility of the user.
    • Users must thoroughly review and verify the accuracy of documents and data generated by the system before using them in actual transactions, and the Company is not responsible for damages caused by negligence in this regard.
  2. Disclaimer for System Errors and Damages
    • The Company does its best to ensure the stability and accuracy of the Service, but is not responsible for damages caused by system errors, bugs, data processing errors, network failures, etc., unless there is intent or gross negligence.
    • In particular, due to the nature of trade transactions, if document errors, bank discrepancies, customs delays, payment issues, etc. occur, these are under the user's final verification responsibility, and the Company does not bear responsibility for direct, indirect, or consequential damages.
  3. Force Majeure
    • The Company is exempted from liability when it cannot provide the Service due to force majeure such as natural disasters, war, strikes, government orders, communication disruptions, etc.
  4. Third-Party Services
    • The Company is not responsible for damages caused by third-party services (payment services, external APIs, etc.) provided within the Service.
  5. Member's Responsibility
    • The Company is not responsible for service use failures due to reasons attributable to the Member.
    • If a Member causes damage to the Company or third parties by violating these Terms, the Member is responsible for compensating for such damage.
  6. Data Security
    • The Company takes reasonable measures to ensure the security of Members' data, but is not responsible for data leaks or losses due to hacking, malicious code, Member's negligence, etc., unless there is intent or gross negligence on the part of the Company.

Article 14 (Dispute Resolution)

  1. In the event of a dispute between the Company and a Member regarding the use of the Service, both parties shall make efforts to resolve it through good faith consultation.
  2. If the dispute is not resolved through the consultation in Paragraph 1, either party may file a lawsuit with the competent court in accordance with the laws of the Republic of Korea.

Article 15 (Governing Law and Jurisdiction)

  1. The laws of the Republic of Korea shall apply to the interpretation of these Terms and disputes between the Company and Members.
  2. The court having jurisdiction over the location of the Company's head office shall be the exclusive jurisdiction court for lawsuits arising from disputes during the use of the Service.

Addendum

These Terms shall be effective from January 2, 2025.